FAQ

What is the schedule of Vessel departure from Port Klang?
There is usually one departure per week from Port Klang, heading to East Malaysia. Click on Schedule to view
How long does it take for my vehicles to arrive in East Malaysia?
Calling at Kota Kinabalu as first POD
Port of Loading Port of Discharge Sailing Days
Port Klang Kota Kinabalu Port 4 Days
Port Klang Port of Labuan 5 Day
Port Klang Kuching Port 8 Days
Calling at Kuching as first POD
Port of Loading Port of Discharge Sailing Days
Port Klang Kuching Port 3 Days
Port Klang Kota Kinabalu Port 6 Days
By when should I deliver my Vehicle/s to the Port of Loading?
Vehicle Delivery to Port Cut-Off-Date is 2 working days before vessel ETA, (excluding vessel ETA day & Sundays due to restricted working hours). Examples below:
Vessel ETA Document Submission Cut-Off-Date
28th November, 2014 26th November, 2014 by 1:00 PM at Port
1st December, 2014 28th November, 2014 by 1:00 PM at Port
What is the type of documentation required for customs clearance?
  • Identity Card (Front & Back)
  • Vehicle Registration Card (Front & Back)
  • Bank Release Letter (If required)
What is the Document Submission Cut-Off-Date?
Documents should be submitted, 5 working days before the vessel ETA (excluding vessel ETA day), for accurate and timely processing of customs clearance. GMG will not be responsible for delays, additional charges or human errors which may be due to late submission of documents. Examples below:
Vessel ETA Document Submission Cut-Off-Date
28th November, 2014 21st November, 2014
1st December, 2014 24th November, 2014
Do you provide delivery to locations other than East Malaysia?
Our vessels do call into the Ports of Singapore, Laem Chabang (Thailand) and Jakarta (Indonesia), therefore we can arrange for delivery of vehicles to these ports. Although our vessels do not make calls at other International Ports for the time being, we have the capabilities and are happy to make the necessary arrangements for your vehicles to be delivered to any destination worldwide.

What are your rates?
Rates vary according to the type of services required and the cargo type in question. Should you wish to engage in our services and require a quotation, please proceed to our Home Page and click on the ‘Get Quotation’ button on the top right corner of the screen. You will be requested to fill up the required information and to select services from a menu. Once you have placed a request, a personnel will provide you with a quote.
What is the cut-off date for me to provide documents to you, if I require customs clearance services?
To ensure accurate and orderly processing of clearance, the Documentation Cut-Off Date is five working days prior to the Estimated Time of Arrival (ETA) of our vessel into the respective port.
Vessel ETA Document Submission Cut-Off-Date
28th November, 2014 21st November, 2014
1st December, 2014 24th November, 2014
What is the latest date for me to deliver my vehicle to port?
For accuracy and efficiency of loading operations, you may begin to deliver your vehicles to port, five days prior to the Estimated Time of Arrival (ETA) of our vessel into port and the Vehicle Delivery to Port Cut-Off-Date should be, no later than two workings days prior to ETA of the vessel (excluding Sundays).
Vessel ETA Document Submission Cut-Off-Date
28th November, 2014 26th November, 2014 by 1:00 PM at Port
1st December, 2014 28th November, 2014 by 1:00 PM at Port
Do you provide customs clearance for other all other types of general cargo?
Yes, we provide customs clearance services for all general cargo bound for import into Malaysia and export out of Malaysia.
Do you provide customs clearance services for ports outside of Malaysia?
Yes, we can arrange for customs clearances services for all ports worldwide.
What are your rates?
Land Transportation rates are dependent on the cargo type, point of collection and delivery, No. of Units, as well as they type of car carrier you would like.
Can we get a discount?
Our rates are standard, however, depending on volume and frequency, we are open for discussion.
What is the expected delivery time of my vehicle/s at the delivery location?
If your collection and delivery addresses are within the Klang Valley, you can expect that your vehicle will be delivered within 24 hours from the confirmation of your booking and assignment to a driver. However, if either your collection or delivery address is located outside of Klang Valley, then 2 days will be required for planning and delivery of vehicles from the time your booking has been confirmed and allocated as an assignment.
Is there insurance coverage?
Yes, while your vehicle is under our care, it is placed under Goods In Transit (GIT) Insurance.
May I obtain driver details prior to the collection and/or delivery of my vehicles?
Yes, if you should require details of the driver who is in charge of your booking, you may request for it.
What are GCT’s operating hours?
GCT operates weekly from Mondays through to Saturdays from 8:30AM until 5:00PM. Please note that GCT does not operate on Sundays & Public Holidays.
Are there any free storage days?
Yes free storage days are provided under the Open Yard Storage category only.
  1. Import : 3 days of free storage under the Open Yard. Storage charges will then be incurred, beginning from the 1st day of receiving the unit at the storage yard, IF it exceeds the free storage period.
  2. Export : 7 days of free storage under the Open Yard. Storage charges will be incurred, beginning from the 8th day of receiving the unit at the storage yard, IF it exceeds the free storage period.
What is the time for me to collect my car from Westports?
If all your documentation is in order (refer Questions 5 & 6), then Westsports authorities will allow vehicles to leave their premise up until 8:00PM.

With prior approval, requested a day earlier or before 5:00PM on the same day (in case of unforeseen circumstances), you may obtain approval for your vehicle to be taken out of Westports until 10:00PM.
What are the charges which may be incurred at GCT?
  1. VTC handling charges
  2. Storage Charges
  3. Wharf handling Charges (formerly Port Charges) Please contact our office for rates.
What are the documents required before collection my vehicle?
  1. Customs Form & Duty Receipt duly passed and endorsed by Malaysian Customs (Original to be Sighted and a Copy will be required).
  2. Integrated Import Document (IID) duly endorsed by the Shipping Line (Original Required).
  3. Approved Permit (AP) (Original to be sighted and a Copy will be required).
What are the documents required to take my car out of Westports?
  1. Westports Gate Pass (3 originals - issued by GCT)
  2. GCT Delivery Note (1 original - issued by GCT)
  3. Customs Form (1 copy - from your Forwarding Agent)
How do I get to Westsports?
What do I need to enter Westports?
Occasional Visitors can apply for a visitor's pass at the main gate, you will need to provide your Identity Card for this. If you have entered Westports more than 2 times under the visitor pass, then you will have to apply for a permanent port pass. Permanent Port Pass Holders will need a car sticker to drive their cars into Westports.
How do I apply for a permanent Port Pass?
  1. The Port Pass will costs RM10 (subject to change by Westports).
  2. First, proceed to the Security Office at the Main Gate.
  3. Fill in a form.
  4. Attend a Safety Briefing by Port Security Officers which will take approximately 45 mins (Cost: RM20 (subject to change by Westports).
  5. Apply for your pass at the counter.
  6. Your photo will be taken at the office.
How do I apply for a car sticker?
  1. The Car Sticker will costs RM5 (subject to change by Westports)
  2. First, proceed to the security office at the main gate
  3. Fill in a form
  4. Apply for the Car Sticker at the counter.
  5. Bring along a copy of your Car Registration Card or a copy of your Road Tax Sticker.
What is the validity period of the Port Pass and Car Sticker?
Both the Port Pass and Car Sticker is valid for One (1) Year.
Do I have to attend the Safety Briefing again when applying for a new port pass next year?
Yes, it is compulsory to attend the safety briefing each year

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